Privacy Policy | Terms | Shipping & Cancellations

Last Updated: January 15, 2025

At Keep Calm N Crochet, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our mobile apps,
or make purchases through Razorpay or Apple In-App Purchase.

Who We Are

Website: keepcalmncrochet.com

Owner: Keep Calm N Crochet

Email: info.shaminimarym@gmail.com

Address: Keep Calm N Crochet, Bangalore, India

Information We Collect

• Personal details such as name, email address, phone number, and shipping address provided during account creation or checkout.


• Payment metadata:
  
  
  
  • Web/Android: Razorpay transaction ID and payment status (we do not store full card details; these are processed by Razorpay).
  
  
  • iOS: Apple receipt verification tokens (we do not receive your credit card details; Apple handles all payment processing).
  
  
  
  


• Order history, product preferences, and course enrollments.


• Course access expiration dates (all purchases provide 3-month access).


• Device and usage data such as IP address, device type, operating system, browser type, and access times for analytics and security.


• App usage statistics and crash reports (via Firebase Analytics).


• Profile photo (optional) if you choose to upload one.

How We Use Your Information

• To process and fulfill orders for crochet products, kits, and digital courses.


• To facilitate secure payments through Razorpay (web/Android) or Apple In-App Purchase (iOS).


• To grant and manage course access (3-month access period from purchase date).


• To track course access expiration dates and notify you when access is expiring.


• To send order confirmations, shipping updates, and customer support responses.


• To send push notifications about course updates, new content, and important announcements.


• To improve our website, apps, products, and learning experience.


• To prevent fraud and ensure security of our services.


• To comply with legal obligations and resolve disputes.

Payments and Security

Web and Android Purchases

We use Razorpay as our secure payment gateway. When you make a payment, your information is encrypted and processed on Razorpay's systems.
Keep Calm N Crochet does not store or have access to your full credit/debit card numbers or CVV codes.

Razorpay adheres to PCI DSS (Payment Card Industry Data Security Standard) requirements.
For details, see the Razorpay Privacy Policy.

iOS App Purchases

All purchases in our iOS app are processed through Apple In-App Purchase. When you make a purchase:

• Apple handles all payment processing securely.


• We receive only a receipt verification token (no credit card details).


• Your payment information is protected by Apple's security measures.


• Transaction records are stored to prevent duplicate charges and verify purchases.


• Apple's privacy policy applies to payment data: Apple Privacy Policy.

Data Security

We implement industry-standard security measures including:

• Encrypted data transmission (HTTPS/SSL)


• Secure cloud storage with access controls


• Regular security audits


• Employee data access restrictions

However, no method of transmission over the internet is 100% secure.

Course Access and Expiration

Important: All course purchases provide 3-month access from the date of purchase, not lifetime access.

• We track your course access expiration dates to enforce this policy.


• You will receive notifications before your access expires.


• If you reinstall the app, you can restore your purchases to regain access.


• Restoring a purchase grants another 3-month access period from the restore date.


• Your course progress is saved for 30 days after access expires.

Third-Party Services We Use

Our apps and services integrate with the following third-party providers:

• Apple: For payment processing (iOS), receipt verification, and App Store services.


• Razorpay: For payment processing (web/Android).


• Firebase: For push notifications, analytics, and crash reporting (Google service).


• Facebook: If you choose to sign in using Facebook (optional).


• Google: If you choose to sign in using Google (optional).


• Cloud Storage Providers: For hosting course videos and content.

Each of these services has their own privacy policies. We encourage you to review them.

Cookies and Analytics

We use cookies and similar technologies to:

• Remember your preferences and keep you logged in.


• Understand how our services are used (Firebase Analytics).


• Monitor app performance and detect crashes.


• Track session duration and user interactions to improve our services.

You can control cookies through your browser settings. In mobile apps, you can disable analytics in your device settings.

Push Notifications

We send push notifications for:

• Course updates and new content availability.


• Payment confirmations and order status.


• Course access expiration reminders.


• Important announcements and app updates.

You can disable notifications at any time in your device settings.

Data Sharing

We do not sell or rent your personal information. We share data only with:

• Apple: For payment processing and receipt verification (iOS only).


• Razorpay: For payment processing (web/Android).


• Firebase/Google: For push notifications, analytics, and app performance monitoring.


• Shipping providers: To deliver physical products.


• Service providers: For hosting, customer support, and communications, bound by confidentiality obligations.


• Legal authorities: When required by law or to protect our legal rights.

Data Retention

We retain your data as follows:

• Account Information: As long as your account is active.


• Purchase History: For 7 years (for tax and legal compliance).


• Course Progress: Until 30 days after access expires.


• Support Messages: For 2 years.


• Analytics Data: Aggregated and anonymized data may be retained indefinitely.

You can request deletion of your account and data at any time.

Your Rights

You have the right to:

• Access: Request a copy of your personal data.


• Correction: Update incorrect or incomplete information in your account settings.


• Deletion: Delete your account by going to Settings > Security > Delete Account. This permanently removes all your data.


• Opt-Out: Unsubscribe from marketing emails using the unsubscribe link.


• Data Portability: Receive your data in a machine-readable format.

To exercise these rights, contact us at info.shaminimarym@gmail.com.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries outside India, including the United States (for Apple, Google/Firebase services).
We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

Links to Other Sites

Our website or apps may contain links to third-party sites (including social media platforms).
We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

Account Deletion

Users can delete their account permanently:

• In the mobile app: Go to Settings > Security > Delete Account button at the bottom of the security section.


• Via email: Contact us at info.shaminimarym@gmail.com with your request.


• Account deletion is permanent and immediately clears all user data including course access, progress, and purchase history.


• Some data may be retained for legal or compliance purposes as described in the Data Retention section.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at
keepcalmncrochet.com/pages/privacy-policy.
We will notify you of significant changes through:

• In-app notifications


• Email announcements


• Updated "Last Updated" date at the top of this policy

Your continued use of our services after changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: info.shaminimarym@gmail.com

Website: keepcalmncrochet.com

Address: Keep Calm N Crochet, Bangalore, India

© 2025 Keep Calm N Crochet. All rights reserved.